Sr. Network Administrator S 4B
Core
Administering and supporting enterprise voice and unified communications platforms, specifically Cisco Unified Call Manager (CUCM), VOIP, and SIP trunks.
Role type
Senior Network Administrator (Unified Communications)
Builds
Enterprise voice services, call routing, and telephony infrastructure for manufacturing and warehouse sites.
Domain
Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Unified Communications Manager (CUCM) administration, VOIP endpoint registration, SIP trunk configuration, QoS and voice quality troubleshooting, ITIL-aligned incident management, Wireshark packet analysis, legacy plant equipment support (MGCP/H.323), Microsoft Teams telephony awareness.
Preferred skills
Cisco Unity Connection, Cisco Unified Contact Center, Direct Routing migration, overhead paging integration.
Technologies
Cisco CUCM, SIP, Wireshark, ServiceNow, Microsoft Teams, MGCP, H.323
Responsibilities
User and device provisioning, dial plan configuration, call routing troubleshooting, VOIP troubleshooting with carriers, diagnosing call quality complaints, operating within ITIL change management processes, supporting voice services across multiple sites.
Seniority
Senior, hands-on IC