Associate - S&M - Customer Success 5A
Core
Build and maintain strong relationships with customers to enhance satisfaction, loyalty, and drive continuous improvement.
Role type
Associate Customer Success Manager
Builds
Customer success programs and retention strategies
Domain
Professional Services / B2B SaaS
Deliverable
client delivery
Required skills
Customer Relationship Management (CRM), Customer Experience (CX), Sales Support, Contract Management, Sales Forecasting, Upselling, Cross-selling
Preferred skills
Business Development, Commercial Sales, Sales Performance Management (SPM)
Technologies
ServiceNow, Salesforce
Responsibilities
Handle customer inquiries and issues promptly; onboard new customers with training and demonstrations; monitor usage to identify upselling opportunities; collaborate with internal teams to resolve issues; maintain accurate records of interactions.
Seniority
Associate, entry-level IC