Front Line Manager - Supply Chain Management 4C
Core
Manage global Order-to-Cash (O2C) and Export Services processes including order management, billing, collections, and cash application to ensure seamless execution and customer satisfaction.
Role type
Front Line Manager, Supply Chain / Order-to-Cash
Builds
End-to-end order processing, invoicing, collections, and cash reconciliation workflows for global clients.
Domain
Supply Chain Management / Finance / Global Trade
Required skills
Order Management, Billing Support, Collections Management, Cash Application, Team Leadership, Stakeholder Management, Process Improvement, Compliance (SOX), ERP Systems, Data Analysis
Preferred skills
Certified Supply Chain Professional (CSCP), Generative AI, Blue Yonder Space Planning, Kinaxis, O9 Demand Planning
Technologies
SAP, Blue Yonder, Kinaxis, O9
Responsibilities
Execute end-to-end order processing from entry to cash application; Manage global customer queries and disputes across telephony and case management systems; Lead, mentor, and develop a team of O2C analysts; Monitor team performance against SLAs and KPIs; Ensure compliance with internal controls and audit requirements; Optimize workflows and resource capacity management.
Seniority
Manager, hands-on leadership
