Analyst - Service Desk S 4A
Core
Respond to customer inquiries and provide technical support via phone, email, or chat; diagnose and resolve technical hardware and software issues; install and configure computer systems and applications.
Role type
Service Desk Analyst
Builds
Technical support resolutions and knowledge base resources
Domain
IT Service Management / Hardware & Software Support
Deliverable
client delivery
Required skills
IT Service Desk, Mac OS Support, CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals, Hardware Troubleshooting, Software Troubleshooting, System Configuration, Technical Documentation, Escalation Management
Preferred skills
Agile Methodology, Business Continuity Planning, Design Thinking, Collaboration Tools
Technologies
Mac OS, Microsoft 365, CompTIA A+, ITIL
Responsibilities
Respond to customer inquiries via phone, email, or chat; Diagnose and resolve technical hardware and software issues; Install and configure computer systems and applications; Collaborate with IT teams to escalate complex technical issues; Create and maintain technical documentation and knowledge base resources.
Seniority
Individual Contributor