Engineer - Infrastructure Services N 4A
Core
Provide L1/L2 support and monitoring for Azure Virtual Desktop (AVD) environments, including connectivity, login, performance, and VM configuration.
Role type
Junior Infrastructure Support Engineer (AVD)
Builds
Stable AVD host pools, workspaces, and virtual machine environments for enterprise users
Domain
Cloud Infrastructure (Azure Virtual Desktop)
Deliverable
Infrastructure support & monitoring
Required skills
Azure Virtual Desktop, Virtual Machines, FSLogix, Azure AD, Networking, Patch Management, UAT, Knowledge Base Management
Preferred skills
Agile Methodology, Cloud Assessment, Design Thinking
Technologies
Microsoft Azure, Apple Mac OS, Cisco ISE, IBM AIX, Oracle WebLogic
Responsibilities
Provide L1/L2 support for AVD connectivity and performance issues; Monitor AVD host pools and VMs; Assist with VM setup and FSLogix configuration; Troubleshoot and document common AVD issues; Support UAT for AVD updates; Apply routine patches; Maintain knowledge base articles.
Seniority
Entry-level, supervised IC