IT Communications Support Technician
Core
Providing on-site and remote technical support for hardware, software, networks, and telecommunication systems across county departments.
Role type
IT Communications Support Technician
Builds
Maintains desktop infrastructure, LAN/WAN networks, and hybrid telephone systems for public safety, public works, finance, and administration.
Domain
Local government IT and telecommunications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, Microsoft 365, Cisco router/switch configuration, VoIP and IP-PBX transition, Cat 5e/6 and fiber optic cabling, hardware repair, network troubleshooting, desktop application support
Preferred skills
CompTIA A+, Network+, or Microsoft Certified Professional certifications, experience with legacy analog Centrex systems
Technologies
Microsoft Windows, Microsoft 365, Cisco Call Manager, VoIP, IP-PBX, Cat 5e, Cat 6, fiber optics
Responsibilities
Troubleshoot and repair hardware, software, and network issues; install and maintain desktops, laptops, printers, and peripherals; run, pull, terminate, and splice network cabling; assist in transitioning from legacy analog to IP-PBX systems; provide on-call support for network and PC hardware; perform special projects as directed
Seniority
Mid-level, hands-on IC
