Sr. Associate - Customer Care - Voice 5B
Core
Guide customers through end-to-end money movement workflows for payments and funding, diagnose and resolve transactional issues, and build trust by explaining complex financial processes in plain language.
Role type
Senior Customer Care Voice Associate (Payments & Funding)
Builds
Customer confidence and resolution for money movement workflows
Domain
Banking / Payments / Financial Services
Deliverable
client delivery
Required skills
Customer Care, Fraud Detection, Data Analytics, Technical Support, Sales, Banking Capital Markets
Preferred skills
Customer Experience (CX), Fraud Disputes
Technologies
N/A
Responsibilities
Guide customers through end-to-end money movement workflows for payments and funding; Diagnose and resolve transactional issues such as failed payments, holds, chargebacks, and funding delays; Communicate with clarity and confidence while holding firm on policy and compliance requirements; Gain a thorough understanding of the customer's small business operations and goals; Recommend right solutions and complete sales during calls.
Seniority
Senior, hands-on IC