Associate - Customer Care - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer relationships.
Role type
Associate Customer Care Representative (Voice)
Builds
Customer support interactions and retention
Domain
Customer Service / Telecommunications
Deliverable
client delivery
Required skills
Customer Care, Voice-User Interface, Account Maintenance, Fraud Detection, Technical Support, Online Customer Support
Preferred skills
COPC Certification, Customer Experience Certification
Technologies
CRM systems
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Follow standard operating procedures (SOPs) and company guidelines; Accurately enter and maintain customer data; Identify opportunities to upsell or cross-sell products or services.
Seniority
Associate