Associate - Customer Care - Non - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to provide accurate information, resolve complaints, and maintain customer records.
Role type
Associate Customer Care Representative (Non-Voice)
Builds
Customer support interactions and retention initiatives for global enterprises
Domain
Customer Experience (CX) / Service Operations
Deliverable
client delivery
Required skills
Customer Care, Customer Experience (CX), Claims Resolution, Account Maintenance, Issue Resolution, Data Management, Customer Retention, Process Adherence
Preferred skills
Customer Journey Mapping, Online Customer Support
Technologies
CRM systems
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Maintain documentation and update customer records accurately in the CRM; Prepare reports on customer feedback, issues, and service efficiency; Identify opportunities to upsell or cross-sell products or services; Gather customer feedback and relay it to relevant teams for product or process improvement.
Seniority
Entry-level / Associate
