Lead Engineer - Application Support 4C
Core
Provide Level 3 support for complex and critical production issues related to P&C insurance applications, leading root cause analysis and implementing permanent fixes.
Role type
Senior Application Support Engineer (Insurance Domain)
Builds
Stability and reliability of core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
Domain
Insurance (P&C) / Application Support
Deliverable
client delivery
Required skills
Root Cause Analysis, Advanced SQL, Unix Shell Scripting, Release Management, Functional Testing, Batch Processing, Regulatory Compliance, Stakeholder Collaboration
Preferred skills
Robotic Process Automation, ITIL Framework, Performance Tuning, API Integration Analysis
Technologies
SQL, Unix, AWS, VMware, Microsoft Access VBA
Responsibilities
Lead root cause analysis (RCA) for recurring or high-severity incidents; Collaborate with L1/L2 support teams to guide troubleshooting; Perform advanced SQL queries and data analysis to investigate data integrity; Review and support application changes, releases, and patches; Validate defect fixes through functional and technical testing; Update support documentation, runbooks, and knowledge articles.
Seniority
Senior, hands-on IC
