Technical Associate - Application Support 5B
Core
Provide 2nd level technical support for application software, troubleshooting issues, analyzing root causes, and maintaining production stability.
Role type
Application Support Engineer (2nd Level)
Builds
Application stability and user support for enterprise software
Domain
IT Services / Application Support
Deliverable
client delivery
Required skills
Software debugging, troubleshooting, root cause analysis, production support, ticket management, batch failure resolution, Unix Shell Scripting, Microsoft Access VBA, ServiceNow, JIRA
Preferred skills
Agile Methodology, ITIL Framework, Robotic Process Automation, Release Management
Responsibilities
Troubleshoot and resolve software problems to minimize downtime; Analyze and report customer issues in the reporting system; Collaborate with internal teams to implement and configure software solutions; Maintain documentation of application configurations and troubleshooting steps; Monitor application performance and recommend improvements; Assist in testing and deploying software updates and patches.
Seniority
Individual Contributor