Associate - Customer Care - Voice 5A
Core
Handle incoming customer queries via phone, email, chat, or social media to resolve complaints and provide accurate information.
Role type
Associate Customer Care Representative (Voice)
Builds
Customer support interactions and retention
Domain
Customer Service / Telecommunications
Deliverable
client delivery
Required skills
Customer Care, Customer Service, Voice-User Interface, English (fluent), Portuguese (fluent)
Preferred skills
COPC Certification, Sales Support
Responsibilities
Handle incoming customer queries via phone, email, chat, or social media; Resolve customer complaints efficiently and escalate issues when necessary; Follow standard operating procedures (SOPs) and company guidelines; Coordinate with other departments like technical support, billing, or logistics for issue resolution; Identify opportunities to upsell or cross-sell products or services; Gather customer feedback and relay it to relevant teams for product or process improvement.
Seniority
Associate