Front Line Manager - Insurance - Life 4C
Core
Lead end-to-end service delivery for Life Insurance operations, including new business processing, underwriting support, policy servicing, claims, and customer service.
Role type
Front Line Manager - Life Insurance Operations
Builds
Life insurance operational processes and customer service delivery
Domain
Insurance - Life
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Life Insurance, Process Standardization, Project Management, Quality Assurance (QA), Critical Thinking
Responsibilities
Lead end-to-end service delivery for Life Insurance operations; Collaborate with client stakeholders to understand business objectives and regulatory requirements; Drive operational excellence through process standardization and automation; Monitor KPIs such as turnaround time, accuracy, and compliance; Ensure adherence to regulatory standards including AML and KYC; Partner with transformation and digital teams to implement innovative solutions; Manage escalations and complex case handling; Foster a high-performance culture by mentoring team members; Support business growth by identifying upsell and cross-sell opportunities; Ensure audit readiness and maintain robust documentation.
