Technical Support Specialist
Core
Provide day-to-day technical service operations by responding to support requests, managing tickets, coordinating parts orders, and monitoring connected-fixture CMS systems to ensure fleet uptime and issue resolution.
Role type
Technical Support Specialist (Service Operations)
Builds
Service resolution and fleet uptime for connected fixtures
Domain
Manufacturing / Technology / Retail Fixtures
Deliverable
client delivery
Required skills
ticket management, parts order coordination, CMS monitoring, troubleshooting, inventory management, documentation, escalation procedures
Preferred skills
technical aptitude for connected products, experience with service-management systems, parts inventory experience, troubleshooting technical equipment
Technologies
ticketing systems, CMS, inventory systems, order-management systems, Microsoft Office
Responsibilities
Answer incoming technical support calls and provide initial troubleshooting; Create, document, update, and maintain technical support tickets; Coordinate and process key parts orders; Track open tickets and job closure; Monitor connected-fixture CMS daily and identify issues; Maintain service-parts inventory levels; Escalate technical issues beyond established procedures.
Seniority
Individual Contributor