Quality Assurance Specialist
Core
Execute undercover evaluations of hotel operations, analyze data to identify quality gaps, and drive continuous improvement initiatives across business units.
Role type
Quality Assurance Specialist (Hospitality)
Builds
Quality metrics dashboards, targeted improvement reports, and training content for operational teams.
Domain
Luxury hospitality
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause investigation, performance benchmarking, stakeholder communication, report development, process improvement
Preferred skills
Tableau, Power BI, Forbes Travel Guide standards knowledge, training collaboration
Technologies
Excel, Tableau, Power BI
Responsibilities
Perform unannounced undercover evaluations of hotel operations; Analyze evaluation data to identify trends and root causes; Develop dashboards and reports for quality metrics; Collaborate with training teams to create improvement content; Conduct daily briefings with department leaders; Track progress on continuous improvement initiatives.
Seniority
Mid-level, hands-on IC
