Engineer - IT Service Management 4A
On-site · India
Core
Implement, maintain, and customize IT Service Management (ITSM) tools and workflows to streamline service delivery and enhance user experience.
Role type
IT Service Management Engineer
Builds
ITSM workflows and processes
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
Incident Management, Agile Methodology, Collaboration Tools, Design Thinking, Personal Effectiveness, Storytelling, Executive Presence, Inclusion
Preferred skills
ServiceNow Certified Application Developer
Technologies
ServiceNow
Responsibilities
Implement and maintain ITSM tools; Design and customize ITSM workflows; Monitor and analyze ITSM processes; Develop and update ITSM policies; Provide technical support and training to end-users.