Sr. Tech Lead - Application Development Microsoft N 4D
Core
Lead functional consulting and solution design for Microsoft Dynamics 365 Customer Service and contact center implementations, bridging business requirements with technical configurations.
Role type
Senior Functional Consultant / Tech Lead (Dynamics 365)
Builds
End-to-end functional solutions for customer service, omnichannel contact centers, and knowledge management within the Microsoft Power Platform ecosystem.
Domain
Enterprise Software / Customer Experience Management / Microsoft Dynamics 365
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Microsoft Dynamics 365 Customer Service, Power Platform (Power Apps, Power Automate, Power BI, Dataverse), Contact Center/Omnichannel configuration, Requirements Gathering, Solution Design, Gap Analysis, Test Planning (SIT/UAT), Change Management, Stakeholder Management
Preferred skills
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Microsoft Certified: Power Platform Functional Consultant (PL-200), Data Migration, System Integration (APIs, Azure), DevOps practices
Technologies
Microsoft Dynamics 365, Power Platform, Azure, Dataverse
Responsibilities
Lead workshops to capture business requirements and conduct gap analyses; Design and configure D365 Customer Service and Omnichannel features; Develop test plans and execute SIT/UAT; Create functional documentation and deliver user training; Provide post-go-live support and advise on best practices.
Seniority
Senior, hands-on IC with mentorship responsibilities
