Desktop Specialist
Core
Provide comprehensive software and hardware support to clients via remote, in-office, and on-site assistance, ensuring efficient technology goal achievement.
Role type
Mid-level IT Desktop Specialist (Help Desk)
Builds
Client IT systems, hardware maintenance, and support services
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Active Directory, networking hardware, ticketing systems, hardware troubleshooting, network outage resolution, customer service, verbal and written communication
Preferred skills
Managed Service Provider (MSP) experience, MS900, AZ900, CompTIA A+ certifications, 4-year technology degree
Technologies
Connectwise, Active Directory
Responsibilities
Respond to support calls and assist clients remotely and on-site; maintain records and expense accounts; identify and implement solutions to client problems; provide internal systems support and configure client systems; handle physical and mental endurance challenges including weather extremes and public contact
Seniority
Mid-level, hands-on IC