Teknisk supporter
Core
Customer Service Specialist / Technical Supporter handlinging customer inquiries, order processing, and technical guidance for installers and distributors.
Role type
Customer Service Specialist / Technical Supporter
Builds
Efficient order flow and professional customer solutions for Building Flow Systems
Domain
HVAC / Building Flow Solutions
Deliverable
product features
Required skills
Order management, CRM/ERP systems, Salesforce, Oracle, technical product knowledge, commercial mindset, process optimization
Preferred skills
VVS industry experience, English communication, proactive problem solving
Technologies
Salesforce, Oracle, EDI
Responsibilities
Handle customer inquiries via phone, email, and EDI; process orders and check stock; prepare quotes; provide technical product support; register and follow up on cases in business systems; identify growth opportunities; optimize processes.
Seniority
Individual Contributor