Front Desk Agent - Lake Guntersville State Park
Core
Provide administrative, reception, and program support to management and staff at a state park, handling guest check-ins, reservations, and switchboard operations.
Role type
Front Desk Agent
Builds
Guest check-in/out processes, room assignments, and reservation management for state park visitors
Domain
Hospitality / State Park Operations
Deliverable
product features
Required skills
Cash handling, room registration, guest relations, phone management, up-selling, complaint resolution, safety reporting, clerical skills, computer proficiency
Preferred skills
High School Diploma, customer service experience
Technologies
Reservations system, POS system
Responsibilities
Check guests and vendors in and out, manage walk-in traffic, register and assign rooms, verify charges and collect payment, balance cash at shift start and end, coordinate with Housekeeping, resolve guest complaints
Seniority
Entry-level, hourly associate