Front Desk Agent
Core
Handle front desk operations including guest check-in/out, reservations, switchboard duties, and payment processing for a hospitality client.
Role type
Front Desk Agent
Builds
Guest check-in/out workflows, reservation management, and payment collections
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest registration, room assignment, cash handling, phone management, conflict resolution, up-selling, multi-tasking
Preferred skills
Front desk experience, clerical skills, computer proficiency
Technologies
Reservations system, POS system
Responsibilities
Check guests and vendors in and out, manage phone activity and walk-in traffic, register and assign rooms, verify charges and collect payment, coordinate with housekeeping, resolve guest complaints, balance cash at shift end
Seniority
Entry-level, hands-on IC
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