Director, Compliance
Core
Strategic oversight of post-closing suspense and compliance issue management, establishing risk-based frameworks for identifying, assessing, and remediating regulatory deficiencies in a mortgage lending environment.
Role type
Director, Compliance (Strategic & Operational)
Builds
Centralized issue management repository, reporting dashboards, and a robust Compliance Management System (CMS) for a distributed retail mortgage lender.
Domain
Mortgage Lending / Financial Services / Regulatory Compliance
Required skills
Post-closing suspense management, root-cause analysis, regulatory change management, corrective action lifecycle governance, executive reporting, risk-based framework design, mortgage lending operations knowledge, federal/state mortgage regulations expertise, workflow automation, data analytics.
Preferred skills
Enterprise workflow platforms (Encompass, Mavent, Jira, Salesforce), technology adoption for process improvement.
Technologies
Encompass, Mavent, Jira, Salesforce
Responsibilities
Oversee end-to-end post-closing suspense function including intake, assignment, aging, prioritization, escalation, and remediation. Conduct in-file reviews to draft responses to Compliance PCQC findings. Establish governance and escalation protocols for aged or unresolved items. Analyze trends to identify systemic deficiencies requiring formal issue escalation. Build and execute periodic diagnostic testing for emerging risks. Govern the compliance issue lifecycle from identification through closure. Act as the critical point-of-contact for wide-spread/systemic issues. Facilitate the corrective action lifecycle including control implementation and validation. Drive continuous improvement through technology adoption and data analytics. Develop centralized issue management repositories and reporting dashboards. Partner with Regulatory Change Management to identify regulatory developments. Produce executive-level compliance reporting. Coordinate issue responses for regulatory examinations and internal audits.
Seniority
Director, Strategic & Operational Leadership