End User Computing Technician II
Core
Provide critical technical support and maintain hardware/software for end-user devices including desktops, laptops, printers, and mobile devices.
Role type
End User Computing Technician II
Builds
Operational IT support for employee devices and peripherals
Domain
Enterprise IT Support / Desktop Engineering
Deliverable
client delivery
Required skills
Hardware repair and replacement, OS installation and configuration (Windows, macOS, Linux), ticket troubleshooting, asset inventory management, diagnostic tool usage
Preferred skills
Azure, Entra, Intune, Jamf, network protocols knowledge
Technologies
Windows, macOS, Linux, Dell, HP, Azure, Entra, Intune, Jamf
Responsibilities
Respond to service desk tickets and troubleshoot hardware/software issues, Install and configure hardware and software on end-user devices, Diagnose and repair hardware components, Maintain and update operating systems and software, Document support activities and maintain asset inventory
Seniority
Junior to Mid-level, hands-on IC