Hotel Operations Specialist
Core
Provide analytical and business management support to the Hotel Operations team covering Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs on cruise ships.
Role type
Hotel Operations Specialist (Cruise Ship)
Builds
Equipment and product procurement workflows, capital budget tracking, and operational efficiency reports for shipboard hotel departments.
Domain
Hospitality / Cruise Industry / Hotel Operations
Required skills
Data analysis (pivot tables, spreadsheets), Budgeting analysis, Equipment lifecycle management, Vendor coordination, Inventory tracking, SOP compliance monitoring
Preferred skills
Cruise ship operations experience, Hotel management experience, Knowledge of SMS/IDMS policies, Familiarity with MXP/AMOS systems
Technologies
Microsoft Office (Excel, Word, PowerPoint), MXP, AMOS, Freestyle Connect, Work Front, Adobe Acrobat, MAPS
Responsibilities
Track and maintain equipment level reports and purchase dates; Assist with monthly OSO expenditures review; Coordinate Capital Purchases and AMOS orders; Liaise between Hotel Operations and shipboard heads of department; Monitor online Hotel Product information and update Marketing; Prepare vessel capacity and stateroom category spreadsheets; Communicate updates for PBT documents and brand standards.
Seniority
Mid-level, hands-on IC