Change & Adoption Manager
Core
Develop and execute change management, communication, and adoption strategies to implement technology initiatives across the Global Technology Organization and the broader enterprise.
Role type
Change & Adoption Manager
Builds
Technology-driven transformations, new systems, processes, and ways of working
Domain
Global cruise industry + enterprise technology transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
change management strategy, stakeholder analysis, impact assessment, readiness evaluation, communication planning, training curriculum design, adoption metrics definition, resistance mitigation, program governance integration, coaching program managers
Preferred skills
experience in global or matrixed technology organizations, facilitation with executive and frontline audiences, data-driven outcome measurement, influencing without authority, simplifying complex technology concepts
Technologies
Prosci, ADKAR, Kotter
Responsibilities
Develop comprehensive change management strategies aligned with technology transformation goals; Conduct stakeholder analysis, impact assessments, and readiness evaluations; Create and deliver communication plans tailored to different audiences; Define training needs, curriculum, and user enablement materials; Define success metrics and adoption KPIs for technology initiatives; Provide guidance and coaching to program managers and leaders on effective change execution
Seniority
Senior, hands-on IC
