Web Chat Consultant
Core
Respond to live guest chats on the Norwegian Cruise Line website to enhance experience, drive direct sales, and retain customers.
Role type
Customer service representative (live chat)
Builds
Customer relationships and sales for Norwegian Cruise Line
Domain
Hospitality / Cruise industry
Deliverable
client delivery
Required skills
written communication, sales skills, customer service, product knowledge, problem solving
Preferred skills
marketing or business administration degree, Salesforce proficiency, Sea Web proficiency
Technologies
Salesforce, Sea Web
Responsibilities
Respond to inbound chats in a timely manner, establish rapport with consumers, identify and meet customer needs, use sales skills to build customer base, identify and solve customer issues quickly, make recommendations about promotions and shipboard amenities, maintain brand consistency
Seniority
Entry-level to Junior