Cruise Specialist
On-site · United States
Core
Assist travel partners and direct guests with cruise reservations, provide product information, and close sales opportunities via telephone and email.
Role type
Customer service and sales specialist (cruise industry)
Builds
Cruise reservations and sales for Oceania Cruises guests and travel partners
Domain
Travel & Hospitality (Cruise)
Deliverable
product features
Required skills
Reservation system knowledge, sales techniques, customer service, Microsoft Office, verbal communication, written communication
Preferred skills
Call center experience, working knowledge of reservation systems
Responsibilities
Handle telephone inquiries, provide superior customer service, employ sales techniques to increase revenue, follow up on leads, support team goals, participate in training sessions
Seniority
Entry-level, individual contributor