Coordonnateur(trice), soins aux patients et admission, bilingue (français/anglais) / Bilingual Patient Care Coordinator, Intake (French/English)
Core
Process new patient referrals, renewals, and healthcare documentation to facilitate access to infusion and injection therapies before scheduling.
Role type
Patient Care Coordinator (Intake)
Builds
Patient profiles and intake workflows for infusion/injection therapy programs
Domain
Healthcare administration / Infusion services
Required skills
Healthcare administration, patient intake processing, medical documentation review, patient profile management, data entry accuracy, multi-priority management, confidentiality handling, bilingual communication (French/English), scheduling system proficiency
Preferred skills
Infusion service experience, pharmacy support program knowledge, adverse event reporting, medical order review, organizational skills, independent work capability, SLA adherence
Technologies
Scheduling systems, patient management systems, electronic medical records (EMR), CRM
Responsibilities
Review and triage incoming intake requests; Process new referrals, enrolments, renewals, and medical order changes; Create and update patient profiles; Validate referral forms and physician orders; Follow up with internal teams and external partners for missing information; Maintain accurate and confidential patient records; Coordinate admission activities with scheduling, pharmacy, and nursing teams; Process post-appointment documentation; Report unresolved intake follow-ups.
Seniority
Mid-level, experienced IC