Sr. Associate Workplace Specialist (AV)
Core
Support, maintain, and optimize enterprise collaboration and audio-visual technologies across office and meeting environments.
Role type
Senior IC AV and collaboration technology specialist
Builds
Reliable meeting experiences and seamless operation of critical communication technologies
Domain
Healthcare / Enterprise IT Infrastructure
Deliverable
infrastructure
Required skills
AV system installation and configuration, Microsoft Teams Rooms support, Webex Rooms support, troubleshooting audio/video/network issues, ServiceNow incident management, firmware and device lifecycle management
Preferred skills
Zoom Rooms support, AV-over-IP knowledge, digital signage and room scheduling systems, CTS/CTS-I/Microsoft Teams Administrator certifications, ITIL practices
Technologies
Microsoft Teams Rooms, Webex Rooms, ServiceNow, Zoom Rooms
Responsibilities
Install, configure, and support audio-visual systems and conference room technologies; Troubleshoot cameras, microphones, displays, and peripheral devices; Diagnose and resolve audio, video, and network connectivity issues; Configure firmware and device settings; Manage incidents and service requests via ServiceNow; Perform preventive maintenance and health checks; Partner with stakeholders on technology upgrades; Document technical procedures and knowledge articles
