Software Support Engineer
Core
Provide L2+ software support, development, and operational maintenance for McKesson's ophthalmology applications (RetinaPurchasing and RetinaInventory) to ensure platform quality and reliability.
Role type
Senior Software Support Engineer (L2+)
Builds
Ophthalmology software products (RetinaPurchasing, RetinaInventory)
Domain
Healthcare / Ophthalmology / Ecommerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Python, SQL, JavaScript, PHP, cloud technologies, automated testing, manual testing, data analysis, user administration, security configuration
Preferred skills
AWS, Azure, AI tools, EMR/Practice Management systems, PostgreSQL
Technologies
Python, SQL, JavaScript, PHP, Selenium, Tableau, AWS, Azure, PostgreSQL
Responsibilities
Manage and resolve support tickets and escalations; investigate order issues and generate data reports; configure user accounts and maintain security; validate system configurations and execute test plans; troubleshoot system and data issues; document support procedures.
Seniority
Senior, hands-on IC