Director, Rare Disease Operations
Core
Overseeing daily operations of the Rare Disease program, managing a team of customer service and patient access specialists, and implementing strategies to enhance customer satisfaction and operational efficiency. (via careerplan.io/jobs/JR0147676-director-rare-disease-operations-at-mckesson)
Role type
Director, Rare Disease Operations
Builds
Rare Disease medication access and patient care programs
Domain
Specialty pharmacy and pharmaceutical services
Required skills
Team leadership and mentorship, operational policy development, KPI and metrics monitoring, budget and resource allocation, strategic planning, pharmacy operations expertise, healthcare continuum knowledge, data analysis and action planning, Microsoft Office Suite proficiency
Preferred skills
Six Sigma and Lean methodologies, complex issue management, remote team collaboration, innovative mindset
Responsibilities
Lead and mentor a team of customer service and patient access specialists to achieve performance goals; Develop and implement operational policies and procedures to optimize service delivery; Monitor call center metrics and KPIs to ensure efficient service delivery; Analyze customer feedback and trends to identify areas for improvement; Prepare and manage budgets, forecasts, and resource allocations.
Seniority
Director, management level