Gestionnaire Senior, Soutien des solutions, maintenance et gestion des fournisseurs / Sr Manager, Solution Support, Maintenance & Vendor Management
Core
Leading solution support operations, maintenance activities, and vendor management to ensure system stability, performance, and reliable service delivery for critical business systems.
Role type
Senior Manager, IT Operations & Vendor Management
Builds
Reliable application support services, maintained infrastructure, and optimized vendor partnerships
Domain
Healthcare technology, enterprise systems, and managed services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service management (ITIL), incident/problem/change management, vendor relationship management, SLA monitoring, team leadership, budget management, root cause analysis, stakeholder communication
Preferred skills
ERP/distribution systems experience, cloud platforms, IT governance and compliance, automation initiatives, financial acumen
Technologies
ITSM tools, enterprise applications, cloud platforms
Responsibilities
Lead and manage teams responsible for application and solution support; oversee end-to-end support operations ensuring system stability and SLA compliance; manage vendor relationships including performance and contracts; drive continuous improvement initiatives across support processes; establish and monitor KPIs and dashboards; partner with engineering and business stakeholders to prioritize fixes and releases.
Seniority
Senior, hands-on IC with management responsibilities
