Sr. Manager, Technical Engineering
Core
Lead a specialized production support organization for business-critical healthcare platforms, ensuring reliable service delivery through incident management, systems engineering, and operational readiness.
Role type
Senior Manager, Technical Engineering (Application Support & Systems Engineering)
Builds
Resilient operational solutions for healthcare platforms, ensuring SLO/SLA adherence, availability, and performance.
Domain
Healthcare technology, regulated environments, enterprise application support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident and problem management, root cause analysis, systems engineering lifecycle, change/release execution, disaster recovery planning, people leadership, budget and vendor management, cross-functional collaboration, regulatory compliance, broad technical foundation (Windows/Linux, databases, middleware, networking, automation, monitoring)
Preferred skills
Mixed OS environments (on-prem and cloud), relational database oversight (Oracle, SQL Server, PostgreSQL), SDLC partnership for release quality, DR planning and testing, continuous service improvement
Technologies
Windows, Linux, Oracle, SQL Server, PostgreSQL, middleware, networking, automation, monitoring tools
Responsibilities
Own day-to-day operational performance and stability for assigned applications; lead major incident response and escalation; drive problem management and root-cause analysis; perform technical planning and system integration for new capabilities; partner with development teams on release planning and deployment readiness; define monitoring strategies and drive systemic improvements; ensure disaster recovery plans are accurate and tested; establish governance structures for security and compliance; provide full people-leadership accountability including hiring and performance management; manage workforce planning, forecasting, and vendor relationships.
Seniority
Senior, hands-on IC with management accountability
