Senior Operations Manager – Web Application & Product Operations
Core
Leads end-to-end operational lifecycle of remote care web applications, overseeing Tier 2 support, change governance, release readiness, and hypercare management to ensure reliability and performance.
Role type
Senior Operations Manager (Web Application & Product Operations)
Builds
Remote care software applications and operational processes for global healthcare customers
Domain
Healthcare technology / Web applications / Cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management and root cause analysis, Change Request and Release governance, Global team leadership and coordination, Operational KPI definition and optimization, Cross-functional partnership with Engineering and Product, Business continuity planning
Preferred skills
ITIL processes, SRE practices, ISO/SOC compliance, 24x7 operational model management
Technologies
AWS, Azure, GCP, New Relic, Datadog, Splunk, Grafana
Responsibilities
Lead global Tier 2 support organization for troubleshooting and incident resolution, Manage intake and approval of change requests via Change Advisory Board, Act as operational bridge between Product Management and Engineering, Plan and run Hypercare for major releases and migrations, Lead and mentor a team of operations analysts and support specialists
Seniority
Senior, hands-on IC with leadership responsibilities
