Customer Success Manager
Core
Senior Customer Success Manager serving as the International anchor for LiveRamp's largest global accounts, ensuring consistent customer experience and strategy execution across US, UK, Europe, and APAC markets.
Role type
Senior IC Customer Success Manager (Global Accounts)
Builds
LiveRamp Data Collaboration Platform adoption and value realization for multinational enterprise clients
Domain
Data collaboration, identity, advertising technology, and privacy compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global account management, cross-timezone collaboration, data ecosystem knowledge (identity, clean rooms, CDPs), European privacy regulation expertise (GDPR), executive stakeholder engagement, usage forecasting, commercial growth strategy
Preferred skills
Experience with LiveRamp or comparable identity platforms, distributed account leadership models, European languages
Technologies
LiveRamp Data Collaboration Platform, GDPR compliance tools
Responsibilities
Own day-to-day relationships for large multi-market global accounts; co-own global account strategy with US counterparts; drive platform adoption and quantify business value; build trusted relationships with C-level executives; lead cross-functional initiatives (product, legal, privacy); monitor usage and forecast health; support renewal and growth motions; champion regional privacy considerations
Seniority
Senior, hands-on IC with strategic autonomy