Digital Service Manager
Core
Lead a team of Digital Service Engineers to maintain operational capability, balance customer/business needs, and drive Remote Service delivery and Monitoring Services.
Role type
Senior Digital Service Manager (Service Team Lead)
Builds
Remote Service delivery, Monitoring Services, Digital Solution Center operations
Domain
Industrial equipment maintenance and remote monitoring
Required skills
Team leadership, HSE culture enforcement, Service Level Agreement management, Customer experience optimization, Change management, Performance management, Competence development, Triage management, Hybrid role selection, Tool management
Preferred skills
Multinational company experience, Agile response strategies
Technologies
Microsoft Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook), CRM
Responsibilities
Lead and coach the Digital Service Engineer team, secure HSE and quality standards, manage the entry channel and triage for the Digital Solution Center, facilitate change management for remote services, ensure team is equipped with proper tools, conduct employee reviews and skills matrix updates.
Seniority
Senior, hands-on IC with team leadership