Sr. Engineer Front Line Application Support
Core
Lead a remote team of engineers providing 24/7 technical support for manufacturing execution systems (Emerson Syncade and DeltaV) at BMS manufacturing sites.
Role type
Senior Team Lead, Application Support
Builds
High-quality technical support services and process improvements for manufacturing execution systems
Domain
Pharmaceutical manufacturing / Industrial automation
Deliverable
client delivery
Required skills
Technical support leadership, Emerson Syncade, DeltaV, Manufacturing Execution Systems (MES), stakeholder management, process improvement, remote team management, Oracle/ERP systems
Preferred skills
Pharma manufacturing experience, global environment experience, ambiguity navigation, technical acumen, leadership and mentoring
Technologies
Emerson Syncade, DeltaV, Oracle, MES
Responsibilities
Lead remote team of 8+ engineers to resolve technical issues; Triage and support user requests for Emerson Syncade and DeltaV; Develop strategies to improve support quality and efficiency; Represent site in global outage planning meetings; Develop and maintain support policies and procedures; Provide technical guidance and mentoring to team members; Report team performance to senior management.
Seniority
Senior, hands-on IC with team leadership