Claims Specialist - Energy Capital
Core
End-to-end customer claims handling for Energy Capital customers, including registering claims, creating remedial actions, coordinating material returns, and managing field service repairs.
Role type
Claims Specialist
Builds
Customer issue resolution and cost settlement for capital equipment
Domain
Industrial equipment / Energy
Deliverable
client delivery
Required skills
Claims management, order fulfillment systems, operations processes, root cause analysis, cost accounting, stakeholder collaboration
Preferred skills
Knowledge of capital equipment portfolio, operations experience
Technologies
ACT, One4AL
Responsibilities
Register customer claims in global claims system; Open claim orders in order fulfillment system; Create and execute remedial actions to fix customer problems; Coordinate material return actions and logistics; Arrange field service technician visits and repairs; Review claim trends and determine root causes; Establish key performance indicators for claims; Ensure accurate cost accounting and settlements.
Seniority
Individual Contributor