Service Desk Engineer
Core
Provide first-line onsite and remote IT support, handle incidents via ServiceNow, manage device lifecycle, and support onboarding/offboarding for the Shanghai office.
Role type
Service Desk Engineer
Builds
IT support services for end users, device management, and workplace IT infrastructure
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Windows PC troubleshooting, Microsoft 365 support, basic networking concepts, ticketing system usage, hardware configuration, asset management
Preferred skills
ServiceNow experience, mobile device support, meeting room equipment support, bilingual communication (Chinese/English)
Responsibilities
Provide first-line IT support, handle incidents and service requests, configure PCs and mobile devices, manage employee onboarding/offboarding, troubleshoot meeting room equipment, maintain documentation and SOPs
Seniority
Junior to Mid-level, hands-on IC
