Customer Support Manager
Core
Lead the EDX Customer Support Centre to drive transaction flow from enquiry to order, achieve sales targets for service and parts, and manage logistics budgets and AR collection.
Role type
Team Manager (Sales & Customer Support)
Builds
Service and parts sales transactions, contracts, and order fulfillment for the EDX business unit.
Domain
Industrial machinery, energy, and inorganic chemical spare parts.
Deliverable
product features
Required skills
Service sales, parts sales, distributor management, logistics budget control, AR collection, contract preparation, cross-functional coordination, team leadership, competitive quotation analysis, financial forecasting.
Preferred skills
Energy industry experience, inorganic chemical sales background, mechanical or chemical engineering degree.
Responsibilities
Achieve annual targets for Service and Parts Sales; drive transaction flow from enquiry to order; evaluate delivery performance and logistics costs; respond for AR collection; coordinate with customers, production, and suppliers; develop team skills and retain multi-skilled staff; analyze and develop competitive quotations; monitor transactional pricing; prepare quarterly forecasts.
Seniority
Mid-level Manager