Customer Support Manager
Core
Lead the EDX Customer Support Centre to achieve service and parts sales targets, manage transaction flow from enquiry to order, and coordinate logistics and customer relations.
Role type
Senior Customer Support Manager (Sales & Operations)
Builds
Service and parts sales transactions, customer contracts, and operational reports for the EDX division.
Domain
Industrial machinery, energy, and inorganic chemical spare parts.
Required skills
Service and parts sales, logistics budget management, AR collection, distributor management, cross-functional coordination, team leadership, competitive quotation analysis, financial forecasting.
Preferred skills
Energy industry experience, inorganic chemical sales background, mechanical or chemical engineering degree.
Technologies
None explicitly stated.
Responsibilities
Achieve annual targets for Service and Parts Sales; drive transaction flow from enquiry to order; evaluate delivery performance and logistics costs; manage AR collection; coordinate with customers, production, and suppliers; develop team skills and retain talent; analyze and develop competitive quotations; monitor transactional pricing; prepare quarterly forecasts.
Seniority
Senior, hands-on IC with team management responsibilities.