Commercial Excellence & Customer Experience Manager
Core
Transform customer journeys and strengthen commercial performance by leveraging customer insights, funnel analytics, and commercial data to drive engagement and conversion across the buying journey.
Role type
Commercial Excellence & Customer Experience Manager
Builds
Seamless customer experiences and measurable business growth across the Energy Division
Domain
Energy industry, commercial excellence, customer experience
Deliverable
product features
Required skills
Funnel analytics, CRM proficiency, data-driven decision making, stakeholder influence, commercial strategy, customer journey mapping, conversion optimization, reporting and analytics
Preferred skills
Consulting or agency background, international organization experience
Technologies
CRM platforms, marketing performance measurement tools
Responsibilities
Drive continuous improvement of customer journeys across the commercial funnel; Monitor funnel performance, lead progression, and conversion rates; Translate data into actionable business recommendations; Partner with Business Units and Sales teams to support data-driven decision making; Develop compelling value propositions with product and business owners; Share best practices and support capability building across the division
Seniority
Mid-level, hands-on IC
