B2B KLIENTŲ PATIRČIŲ VALDYMO EKSPERTĖ (-AS)
Core
Designing and optimizing customer experience journeys and initiatives for business clients in the energy sector.
Role type
Customer Experience Management Expert
Builds
Customer experience processes and initiatives for business clients
Domain
Energy / Utilities
Deliverable
product features
Required skills
Activity planning, Process management methods, Data analysis, Communication, Presentation
Preferred skills
AI application for CRM, Training material development
Technologies
CRM systems, AI tools
Responsibilities
Implementing customer experience journey improvements, Automating business experience processes using AI, Developing training materials and conducting workshops, Analyzing and synthesizing customer experience data to provide recommendations
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