Marine Solution Service Product Technical Specialist
Core
Provides technical support and advisory for Alfa Laval Marine equipment to customers and field sales teams, ensuring efficient delivery of technical and service proposals.
Role type
Technical Support Specialist (Marine Equipment)
Builds
Technical and service proposals for marine equipment
Domain
Maritime industry / Marine engineering
Deliverable
client delivery
Required skills
Technical support experience, marine engineering design knowledge, problem-solving, familiarity with Windows/Microsoft/CAD, operating systems knowledge
Preferred skills
Shipowner communication experience, networking knowledge, shipping and maritime industry knowledge
Technologies
Windows, Microsoft, CAD
Responsibilities
Respond to customer and field sales technical inquiries via phone, email, or chat; Diagnose and resolve technical hardware and software issues; Guide field sales and customers through step-by-step solutions and technical processes; Document issues, solutions, and customer interactions; Escalate complex problems to Business Unit specialist support or engineering teams; Maintain up-to-date knowledge of products, services, and common technical issues; Provide feedback to improve service products, documentation, and support processes
Seniority
Individual Contributor
