Product Support Specialist III
Core
Provide technical support, diagnostics, and resolution for post-sale issues including boiler installation, heat pumps, and water heaters for commercial and residential clients.
Role type
Senior IC product support specialist (HVAC/Heating)
Builds
Troubleshooting guides and process documentation for heating and cooling products
Domain
HVAC, Hydronic Heating, Residential & Commercial Appliances
Required skills
HVAC/Refrigeration knowledge, boiler diagnostics, remote troubleshooting, CRM management, warranty interpretation, parts inventory assessment, technical documentation drafting
Preferred skills
Field wiring experience, programming and commissioning of heating equipment, Gas Fitter or HVAC Red Seal certification (via careerplan.io/jobs/7A-008-37-37B-product-support-specialist-iii-at-inspired-hr)
Technologies
MS Office Suites, CRM systems
Responsibilities
Provide verbal and written technical assistance to customers with service, installation, repair and general product questions; Identify problems, troubleshoot errors, and explain and initiate the repairs process, remotely; Drafting process documents and troubleshooting guides
Seniority
Senior, hands-on IC