Plan Manager - Health Account Solutions
Core
Primary operational relationship manager for employer clients managing Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and related consumer-directed health products.
Role type
Senior IC Plan Manager (Health Account Solutions)
Builds
Operational excellence in client benefit programs and service delivery
Domain
Employee benefits and insurance operations
Deliverable
client delivery
Required skills
Employee benefits administration, client relationship management, issue resolution, cross-functional coordination, operational performance monitoring, regulatory compliance, process improvement, onboarding/mentoring
Preferred skills
Consumer Driven Health Plan (CDHP) experience, COBRA experience
Technologies
N/A
Responsibilities
Serve as primary operational point of contact for assigned employer groups and partners; coordinate resolution of service incidents and escalations; monitor operational performance and ensure timely completion of client requests; partner with Operations, Claims, Finance, and Compliance teams to resolve complex inquiries; facilitate implementation of plan changes and regulatory requirements; represent client voice in process improvement initiatives; support onboarding and mentoring of new team members.
Seniority
Mid-level, hands-on IC