IT Manager
Core
Manage IT projects, programs, and processes while providing technical governance for a portfolio of business applications and ensuring production support.
Role type
Senior IT Manager (hands-on IC)
Builds
Business applications (Claims, Underwriting, Billing, etc.) and IT service delivery
Domain
Financial Services / Enterprise IT
Deliverable
production ML models | product features | infrastructure
Required skills
IT Project Management, Production Support, Java, .NET, SQL, Azure Cloud, ServiceNow, Dynatrace, SonarQube, Snyk, Power Automate, AI tools (Copilot, GPT 4.x), Database management (DB2, Oracle, MySQL), Operating Systems (Windows, Linux), CI/CD tools (Jenkins, Maven, XLDeploy), Security vulnerability remediation
Preferred skills
Microfocus COBOL, Informatica, AWS Basics
Technologies
Java, .NET, SQL, Azure, ServiceNow, Dynatrace, SonarQube, Snyk, Power Automate, Microsoft Copilot, GPT 4.x, DB2, Oracle, MySQL, Windows, Linux, Jenkins, Maven, XLDeploy, Informatica, COBOL
Responsibilities
Manage projects, programs, or processes; Approve design, technical, or operational specifications; Guide onsite and offshore teams to restore services and fulfill requests; Use data analytics to identify repetitive issues and propose solutions; Analyze business requirements for enhancements and design technical solutions; Ensure implementation of secured code; Coordinate work across multiple teams; Conduct periodic performance reviews; Anticipate resource needs; Integrate ServiceNow with automation platforms; Harness AI solutions to streamline ticket handling; Review performance results and adjust monitoring levels; Identify opportunities for new services and process improvements; Engage in war room calls for critical production issues.
Seniority
Senior, hands-on IC
