Manager, IT Delivery
Core
Leads and grows a multi-disciplinary engineering team to deliver AI-enabled capabilities, CRM platforms, and integration layers for Sales & Service experiences.
Role type
Manager, IT Delivery (Engineering Leadership)
Builds
Sales & Service platforms, omnichannel services, AI-enabled capabilities, and integration layers
Domain
Financial Services / Enterprise IT / Cloud & AI
Deliverable
production ML models | product features | infrastructure
Required skills
Dynamics 365 & Dataverse, API-first and event-driven architectures, AI & agent platforms, Cloud-native engineering leadership, DevSecOps, Vendor and offshore team management
Preferred skills
PMP, ITIL, Agile certifications, Financial Services experience, Contact Centre/Sales exposure
Technologies
Dynamics 365, Dataverse, REST, GraphQL, Service Bus, Event Grid, Kafka, Copilot Studio, Semantic Kernel, LangChain, AWS, Azure
Responsibilities
Define reference architectures and guardrails across CRM, APIs, identity, and AI patterns; Own engineering quality, CI/CD, release discipline, and production support; Coach and develop engineers and Tech Leads to build high-performing teams
Seniority
Manager, hands-on IC with team leadership
