Service Delivery Manager
Core
Strategic operational leader aligning IT/Product teams with business units and PMO to ensure rigorous project delivery and vendor management.
Role type
Senior Service Delivery Manager
Builds
IT service delivery and project execution for Axos Bank's Product & IT organization
Domain
Financial services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project/program management, IT operations, formal PMO framework, vendor relationship management, procurement lifecycle management, process optimization, audit support, AI/automation integration
Preferred skills
Financial services experience, Agile/Scrum and waterfall methodologies, offshore/nearshore contractor management, Microsoft Project/Azure DevOps/GitHub proficiency
Technologies
Microsoft Project, Azure DevOps, GitHub
Responsibilities
Serve as primary liaison between IT/Product and PMO to register, track, and report projects; Manage end-to-end procurement lifecycle for software and vendor contracts; Facilitate sprint ceremonies and cross-functional project status reviews; Maintain IT project portfolio dashboard with real-time status and resource utilization; Track and report progress against IT OKRs; Identify and eliminate process friction points in service delivery; Support internal and external audits with accurate documentation and control artifacts; Proactively identify opportunities to incorporate automation and AI tools into IT operations
Seniority
Senior, hands-on IC