Desktop Onsite Technical Support
Core
Deliver white-glove, deskside IT support services to staff in a dynamic financial services environment, resolving technical issues across hardware, software, mobile, and AV systems.
Role type
Senior IC desktop support engineer (Windows)
Builds
End-user computing environments (desktops, laptops, mobile, AV)
Domain
Financial services / IT Operations
Required skills
Windows OS support, Microsoft 365, Active Directory, ITIL processes, IT Asset Management, hardware diagnostics, software deployment, incident response, change management
Preferred skills
Microsoft/ITIL/CompTIA certifications, financial services experience, capacity planning
Technologies
Windows, Microsoft 365, Active Directory, ITAM tools
Responsibilities
Provide Level 1 and Level 2 deskside and remote support for Windows-based environments; Troubleshoot and resolve issues related to hardware, software, network access, and user credentials; Perform onsite installations, diagnostics, and repairs of hardware and software; Assist with office moves, tech refreshes, and infrastructure buildouts; Maintain and update service tickets in alignment with SLA and KPI targets; Support the deployment of software releases, patches, and system upgrades across end-user devices; Participate in IT asset lifecycle activities including procurement, inventory, and disposal; Assist with incident response and contribute to root cause analysis as needed
Seniority
Mid-level, hands-on IC
