Executive & Site Lead Technical Support Manager
Core
Manage site leadership teams to deliver 24/7 white-glove, high-touch IT support for executives and staff in a financial services environment.
Role type
Senior IC Technical Support Manager (Executive Services)
Builds
Concierge-level IT support services for C-suite and senior leadership
Domain
Financial Services / Executive IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Executive support team leadership, 24/7 service delivery management, KPI/SLA definition and tracking, vendor management, ITIL processes (Incident/Problem/Change/Release), IT Asset Management, Microsoft Windows 11, Virtual Desktop Infrastructure, Microsoft 365, workstation imaging
Preferred skills
People-leadership and coaching, performance management, capacity planning, workforce scheduling, business relationship management
Technologies
Microsoft Windows 11, Virtual Desktop Infrastructure, Microsoft 365, ITAM tools
Responsibilities
Lead and mentor site leads across locations; define and track service metrics and SLAs; serve as senior escalation point for complex executive issues; oversee vendor-managed site teams; manage IT asset lifecycle; drive workforce planning and scheduling; oversee incident, problem, change, and release management
Seniority
Senior, hands-on IC with leadership responsibilities
